About
Results-driven Digital Marketing and Customer Experience professional with a proven ability to leverage social media for lead generation and enhance customer satisfaction through effective problem-solving. Adept at optimizing digital interactions and driving positive outcomes in tech-centric environments. Combines strong communication skills with a detail-oriented approach to deliver exceptional service and measurable business impact.
Work
Expertniare
|Digital Marketer
Lagos, Lagos, Nigeria
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Summary
Drove digital marketing initiatives and managed customer engagement for a tech-focused company, enhancing lead generation and ensuring high levels of customer satisfaction.
Highlights
Spearheaded targeted social media advertising campaigns, successfully generating a consistent volume of qualified leads for digital products.
Managed high-volume customer inquiries and support via WhatsApp, ensuring timely and accurate responses that improved communication efficiency.
Educated customers on complex digital product features and benefits, enhancing understanding and facilitating informed purchasing decisions.
Resolved critical customer complaints and technical issues promptly and efficiently, significantly improving customer satisfaction and retention.
Implemented a proactive customer follow-up protocol, resulting in a measurable increase in customer satisfaction post-resolution and fostering long-term loyalty.
Education
Enugu State University of Science and Technology
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Bachelor of Science
Economics
Languages
Igbo
English
Skills
Customer Service
Customer Service.
Problem Solving
Problem Solving.
Emotional Intelligence
Emotional Intelligence.
Excellent Communication
Excellent Communication.
Social Media Savvy
Social Media Savvy.
Collaboration and Teamwork
Collaboration and Teamwork.
Interests
Fostering Growth
Fostering Growth.
Women Empowerment
Women Empowerment.
Research and Documentation
Research and Documentation.